Job Description: Customer Success Team (Specialist)
Experience: 3 to 5 Years
Business Requirements
- Good Communication Skills which include verbal and non-verbal communication skills.
- Previous Experience in handling multi-geographical clients.
- Good to have experience in the Cyber Security Domain.
- Good interpersonal skills and to be a team player.
- Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
- Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
- Hands-on experience in handling the Windows and Linux Servers.
- Must have experience in the L1/L2 Support/Operations Background.
- Prior knowledge in handling the IIS configurations and supporting the same.
- Good to have prior product installations and configurations experience.
- Ability to understand the customer requirements and support them.
- Ability to provide walk-through about the product to the customers/end-users.
- Basic understanding of the Networking concepts.
- Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
- Strong Troubleshooting and problem-solving experience.
- Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
- Basic understanding about the Load balancers, SSL certificates etc.
- Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
- Basic scripting or SQL knowledge is a plus
- Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
- Collaborate with customers to define scanning scopes, schedules, and classification rules.
